Frequently Asked Questions
Everything you need to know about our colorful world.
How should I care for my Roxanne Assoulin jewelry?
To keep your pieces looking their best, avoid contact with water, perfumes, and lotions. We recommend storing them in a dry place and cleaning them gently with a soft cloth.
What is your return policy?
We accept returns on unworn, non-customized items within 14 days of delivery. Please note that custom 'Design Your Own' pieces are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.
Can I customize my own bracelets?
Absolutely! Our 'Design Your Own' feature allows you to choose your patterns and colors to create a piece that is uniquely yours.
What materials do you use?
Our signature pieces are primarily made with enamel-coated tiles, brass hardware, and elastic cords, designed for both style and comfort.
How long will it take to receive my order?
Standard orders typically ship within 2-3 business days. Custom orders may take up to 7-10 business days to assemble before shipping.